COMCAST Dial Tone Packages
Integrated Alliance 060619

Comcast Local Service
Free Zone 1 – 2 calls
Free Zone 3 calls
Local Toll at $.12/minute
Long Distance at $.12/minute
1 White Page listing
Caller ID Per Call Blocking
Call Trace
900/976 Blocking
Subscriber Line Charge ($4.48 not included in Package charge)
$10.00

Comcast Complete Value Package
Free Zone 1 – 2 calls
Free Zone 3 calls
All toll calls within CA rated at $.05/minute
All state to state long distance calls rated at $.05/minute
1 White Page listing
Caller ID Per Call Blocking
Call Trace
900/976 Blocking
Subscriber Line Charge ($4.48 not included in Package charge)

Premium Features Package
Call Forwarding Selective
Caller ID
Repeat Dialing
Call Screening
Anonymous Call Rejection
Call Waiting
Caller ID w/ Call Waiting
Distinctive Ring
Call Return
Speed Dial 30
Three Way Calling
Call Forwarding Variable
$27.95

Comcast Block of Time (BOT) plans include the above features plus the BOT minutes as follows:
For Comcast Complete 180 package, $35.95. Local toll and long distance calls over BOT allowance are rated at $.07/minute.
For Comcast Complete 300 package, $40.95. Local toll and long distance calls over BOT allowance are rated at $.07/minute.

Comcast Connections Plus Package
Free Zone 1 – 2 calls
Free Zone 3 calls
All toll calls within CA rated at $.05/minute
All state to state long distance calls rated at $.07/minute
1 White Page listing
Caller ID Per Call Blocking
Call Trace
900/976 Blocking
Subscriber Line Charge ($4.48 not included in Package charge)

Value Features
Caller ID
Call Waiting
Caller ID w/ Call Waiting
Call Return
$22.95

Comcast Block of Time (BOT) plans include the above features plus the BOT minutes as follows:
Comcast Connections 180 package, $30.95. Local toll and long distance calls over BOT allowance are rated at $.07/minute.
Comcast Connections 300 package, $35.95. Local toll and long distance calls over BOT allowance are rated at $.07/minute.

Comcast Connections Any Distance Service
Free Zone 1 – 3 calls
Unlimited Local Toll calls
Unlimited Long Distance calls (intrastate and interstate)
1 White Page listing
Caller ID Per Call Blocking
Call Trace
900/976 Blocking
Voice Mail Basic OR
Voice Mail Deluxe
Subscriber Line Charge ($4.48 not included in Package charge)
$48.95

The customer must select Comcast Digital Phone for the PIC and LPIC. Voice Mail is included in the price of the Connections Any Distance Service. The Representative must determine whether the customer wants Voice Mail Basic (AVCMAIL) or Voice Mail Deluxe.

Universal Lifeline Telephone Service (ULTS)
Free Zone 1 – 2 calls
Free Zone 3 calls
All toll calls within CA rated at $.12/minute
All state to state toll calls rated at $.12/minute
1 White Page listing
Caller ID Blocking
Call Trace
900/976 Blocking
No Subscriber Line charge
$5.00

Designed for qualified, low-income customers. Customers who qualify for lifeline service may only select the Basic Line with A La Carte packages or features. Customers may only sign up for one lifeline service per household Customers may add additional lines at Standard Additional Line pricing of $8.00. Deaf and Disabled customers may add one additional line for $5.00. Customers with a TTY device may qualify for an additional ULTS line, which would require Three-Way Calling. ULTS customers may not select the Comcast Connections or Comcast Complete dial tone packages.

Comcast Additional Line(s) (Lines 2 and above)
Free Zone 1 – 2 calls
Free Zone 3 calls
All toll calls rated at $.12/minute
1 White Page listing
Caller ID Per Call Blocking
Call Trace
900/976 Blocking
Subscriber Line Charge ($4.48 not included in Package charge)
$8.00

Features are per line. Customers may purchase additional A La Carte features or a Feature package. Block of Time and By the Minute Allowances are shared by account. If a Comcast Complete or Connections package is not applied to the Primary Line the customer will be charged $.12 cents per minute for all toll calls.

Optional Calling Plans
500 Minutes Local Toll Only Service
Only local toll calls
$18.95
$.05/minute for calls over allowance

1000 Minutes Local Toll Only Service
Only local toll calls
$23.95
$.05/minute for calls over allowance

Value and Premium Packages -- packages of features
The Value and Premium packages are optional bundled services that the customer may request for his or her account. The packages are line specific and do not need to be the same for each line. The customer does not need to select either of these packages for phone service. Customers may select single features (see the A La Carte Calling Features section), or no extra features on the account.

Value Package
Caller ID
Call Waiting
Caller ID w/ Call Waiting
Call Return
$10.00

Premium Package
Speed Dial 30
Three Way Calling
Call Return
Call Waiting
Caller ID
Caller ID w/ Call Waiting
Anonymous Call Rejection
Distinctive Ring (aka priority ring)
Call Forwarding - Selective
Call Forwarding -Variable
Repeat Dialing
Call Screening
$15.00

A La Carte Calling Features
Call Trace -- $3.00 / each trace
Activation Code: *57. Allows the subscriber to dial a special code to evoke trace to handle annoying or harassing calls. The customer will be directed to call Comcast security at 800-871-6298. The customer must provide this number to their local law enforcement authorities for further investigation.

Three way calling -- $3.00 / mo
Activation Code: Flash. Three-way calling permits the subscriber to add a third party to an existing connection, thereby establishing a three-way conference call.

Speed Dial 8 -- $3.00 / mo
Activation Code: *74. Speed Dial 8 allows a subscriber to establish a connection to a customer defined list of directory numbers by dialing a one digit code instead of seven to ten digits.

Speed Dial 30 -- $3.00 / mo
Activation Code: *75. Speed Dial 30 allows a subscriber to establish a connection to a customer defined list of directory numbers by dialing a one or two digit code instead of seven to ten digits.

Call Return* -- $3.00 / mo --OR-- $0.75 per use
Activation Code: *69. Block use of Call Return Activation Code: *89. Call Return provides the customer with the telephone number of the last person that called him and also gives him the option to be connected to that number. If the customer subscribes to the $3.00 monthly recurring charge, there is no per use charge. If the customer does not have the monthly recurring charge, this feature is charged at $0.75 per use to a maximum charge of $3.75/month with no limit to usage.

Call Waiting -- $3.00 / mo
Activation Code: Flash. Deactivation Code: *70. When the customer is on the phone, this feature notifies the customer of a second incoming call. The customer can then place the first call on hold and answer the second call.

Caller ID -- $6.00 / mo
Activation Code: Flash. Caller ID provides an incoming telephone number AND a listed name on a customer-provided display device attached to the customer’s (called party’s) line or set.

Caller ID with Call Waiting -- Included w/ purchase of Call Waiting and Caller ID
Activation Code: Flash. Caller ID with Call Waiting allows the customer to receive caller ID information even when they are on the phone. The customer must subscribe to both Call Waiting and Caller ID and have a CID unit that accommodates Caller ID with Call Waiting.

Call Screening -- $3.00 / mo
Activation Code: *60. Deactivation Code: *80. Allows the customer to pre-select specific telephone numbers (10), which will be directed to a message stating, “The customer you are trying to reach is not currently receiving calls.”

Anonymous Call Rejection -- $1.75 / mo
Activation Code: *77. Deactivation Code: *87. Allows subscribers to reject calls from callers who have blocked their caller ID information. The caller will be given a message that requests them to de-activate their caller ID blocking in order to complete their call.

Caller ID Blocking – Per Use, no charge
Activation Code: *82. Allows subscribers to permanently block the display of their telephone number/name to all Caller ID display devices.

Caller ID Blocking – Per Call, no charge (already on line)
Activation Code: *67. Allows subscribers to block the display of their name/number to the person they are calling by dialing a code before placing their call. This only blocks CID information when the code is dialed before placing the call.

Custom Ring (Previously known as Distinctive Ring) -- $3.00
This service enables the customer to have two telephone numbers associated with a single line. Customers can receive an optional Custom Ring Directory Listing.

Distinctive Ring (Previously known as Priority Ring) -- $3.00
The customer may build and maintain a list of up to 15 telephone numbers to differentiate these callers from all other callers. The customer will receive a special ring when he or she receives a call from any of the 15 numbers on the list. The regular ring tone will occur with any calls placed from non-Distinctive Ring numbers.

Call Forwarding -- $3.00 / mo each
1) Selective -- Provides forwarding capabilities. Forwards only a list of up to 10 selected numbers.
2) Variable -- Provides forwarding capabilities. Forwards all calls upon activation.

Repeat Dialing -- $3.00 / mo --OR-- $0.75 per use
Allows the subscriber to automatically redial a telephone number when the first attempt reaches a busy number. This feature will retry the number for 30 minutes, or until the customer deactivates the feature. When the number becomes available, the customer will be alerted by a special ring tone. If the customer subscribes to the $3.00 monthly recurring charge, there is no per use charge. If the customer does not have the $3.00 monthly recurring charge, this feature is charged at $0.75 per use to a maximum charge of $3.75/month with no limit to usage.

Voicemail Packages
Basic Voicemail -- $5.95 /mo
This service allows callers to leave personal messages whenever the customer’s line is busy or goes unanswered. FEATURES: 30 message capacity, Interrupt dial tone alert, 4 minutes for each incoming message, 1.5 minutes for outgoing greeting, 15 days maximum message retention, Cannot send message.

Deluxe Voicemail -- $9.95 / mo
This service allows callers to leave personal messages for up to 4 different mailboxes, provides the ability to leave longer messages and have the customer store them longer. FEATURES: 45 message capacity, Interrupt dial tone alert, 5 minutes for each incoming message, 2 minutes for outgoing greeting, 31 days maximum message retention, Can send message, Pager Notification, 3 extension mail boxes, No reminder service at this time.

Installation Charges (per line unless otherwise noted)
Installation of new account (Truck or No Truck Roll) -- $30.00 Per account (unlimited number of lines)
Installation of Lifeline Account -- $10.00
Installation of New Jack -- $30.00 per jack
Reconfigure existing Jack -- $10.00
Truck roll charge for new or Reconfigured Jack when truck roll is only for jack work -- $45.00

Repair Charges (per line unless otherwise noted)
Repair/maintenance during basic time -- $115.00 per visit
Repair/maintenance during overtime -- $175.00 per visit
Repair/maintenance during Premium -- $230.00 per visit
Reconfigure existing Jack -- $10.00 per jack
Truck roll charge for new or Reconfigured Jack request after initial installation -- $45.00

Recurring Repair Charges (per line unless otherwise noted)
Inside Wire Service Protection Plan (DTS Only Customer) -- $2.95 per month per house
Inside Wire Service Protection Plan (DTS, plus HSD and/or Video Customer) -- No Charge.

Changes to Service Charges (per line unless otherwise noted)
PIC / LPIC Change -- $5.00
Add/Change Feature -- $5.00
Telephone Number Change -- $20.00
Reconnect / Phone Restoral Charge (per account) -- $30.00 --OR-- N/A
Voicemail Change -- $10.00
Voicemail Restoral -- $30.00
Voicemail Set-Up Charge -- $10.00
Directory Listing Change -- $5.00
Call Blocking Option Charges
Caller ID Blocking
Caller ID Per Call Blocking -- Standard on all lines. No charge.
Complete Caller ID Blocking -- At customer request. No charge.

Directory Assistance Blocking
Directory Assistance Blocking -- At customer request. No charge.
900/976 Blocking -- Standard on all lines. No charge. No option to not block.

Toll/Long Distance Blocking
Outgoing Calls
Toll Blocking (Unable to initiate any outgoing local toll, long distance, or international calls from TN) -- $2.50 / line / month.
Local Toll Restriction (Unable to initiate local toll calls from TN) -- $2.50 / line / month.
Long Distance Blocking (Unable to initiate any outgoing long distance or international calls from TN) -- $2.50 / line / month.
International Call Blocking (Unable to initiate any outgoing international calls from TN) -- $2.50 / line / month

Incoming Calls
3rd Party and Collect Call Blocking (TN will not accept these incoming calls) -- No Charge
3rd Party Call Blocking (TN will not accept incoming 3rd-party billed calls) -- No Charge
Collect Call Blocking (TN will not accept incoming collect calls) -- No Charge

Directory Service Option Charges
Directory Listing Charges. Listed in phone book, and listed in 411 -- $0.00 N/A
Non-Listed Service. Not listed in phone book, but is listed in 411 -- $0.43
Non-Published Number. Not listed in phone book or 411 information services -- $0.66
Additional Listing (Maximum 2 Listings in Addition to the primary listing). More than one listing of the same number under a different name -- $1.09

Directory Services Charges
Directory Assistance
Calls to 411 for Local Numbers, Calls to 555-1212 for Local Toll and LD Numbers -- $0.46 per use.
Directory Assistance Call Completion – IntraLATA and InterLATA, Connecting the customer to the TN found in 411 -- $0.40
Directory Assistance Call Completion – InterState Connecting the customer to a TN outside of California -- $0.50 N/A
Directory Assistance Call Completion – International. Connecting the customer to a TN outside of the United States -- $2.00

Block Directory Assistance
Unable to complete 411 calls from the TN -- No Charge
Operator-Handled Person to Person Collect Call (Non-Coin Phone). Operator establishes collect call connection to a specific person -- $4.00
Operator-Handled Person to Person, Third Number Billing (Non-Coin Phone)
Operator establishes connection to be billed to third TN -- $0.95
Busy Line Verify. Operator verification of busy line. -- $3.00
Busy Line Interrupt. *Operator interrupts call after bust line has been verified -- $3.00

Miscellaneous Charges
60-Day Number referral at disconnection -- No Charge
90-Day Number referral at disconnection -- $2.00 (one time)
Subscriber Line Charge (One Line) -- $4.48
Subscriber Line Charge (Additional Line) -- $4.48


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Definition of: LATA

(Local Access and Transport Area) The geographic region set up to differentiate local and long distance telephone calls within the U.S. Telephone calls between parties within a LATA (intraLATA) are handled by the local telephone companies and are under the jurisdiction of the state's public utility commission. Calls between LATAs are handled by interexchange carriers (IXCs) and are governed by the FCC.

(click to enlarge)

This is the actual LATA map in place in Texas -- note the lime green region, which is the local-toll boundary which includes both Denton, Forth Worth, and Dallas:


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Phone Zones
Integrated Alliance 060623

Call types are determined first by mileage, second by LATA, then by State and National boundaries.

According to Pacific Bell White Pages:

(1) A Local Call (Zone 1 and Zone 2) is a call that is made to numbers that are from 0 miles to 12 miles. (NOTE: Zone 1 is 0 to 8 miles, and Zone 2 is 9 to 12 miles.)

(2) A Zone 3 Call is a call made to numbers that are from 13 miles to 16 miles.

(3) A Local Toll Call (also known as an IntraLATA Call) is a call made to numbers beyond your Local Call (0-12 miles) and Zone 3 (13-16 miles) calling area but within your Service Area, also known as LATA (Local Access Transport Area). California is divided into 10 Service Areas (LATAs). (4) A Long Distance Call is a call made to numbers that are outside your Service Area (LATA).

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PRICING EXAMPLE OF ZONES (NOTE: UCI is the Univ of Calif - Irvine)

LOCAL CALLS (Zone 1 & Zone 2) 0 - 12 miles from UCI $0.0333 for the first minute, $0.0105 each additional minute

LOCAL TOLL CALLS (Zone 3) 13 - 71 miles from UCI $0.0808 for the first minute, $0.0181 each additional minute

INTRASTATE (long distance within California, greater than 71 miles from UCI) Flat rate of $0.12 per minute INTERSTATE (long distance outside California, but within United States) Flat rate of $0.17 per minute.

INTERNATIONAL Rates vary

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Local (also called Zone 1 and Zone 2) is at postalized* per minute rates.

Zone 3 and Local Toll is a postalized* per minute rate, billed as an 18 second initial increment and 1 second subsequent increments.

*In communications, postalize means to structure rates or prices so that they are not distance sensitive, but depend on other factors, such as call duration, type of service, and time of day.